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simon
If anything, the article is not dystopian enough ! Managers will not monitor “please” or “welcome”, instead monitoring for the “upselling” phrases like “would you like fries/hash browns/a drink etc…” and “would you like to upsize that order ?”.
Then they can measure which staff are selling the most with each transaction.
From there it is a easy to pit staff against each other for “rewards” or – more likely – lower staff wages by forcing them to hit a target sales/dollar number before they get paid “bonuses”.
The real dystopia will be even more poorly-paid workers stuck in jobs where they must outsell their colleagues in order to make enough money to pay the rent. Essentially fast food workers will be akin to real estate agents, with some making heaps of bonuses while others languish. That would make for a very fractured work environment (and with all that boiling hot frying oil around…….)
I eat at Burger King at least once a week. And their employees don’t be concerned about even getting the order right. So I don’t even see this happening, at least where I live.
Hi Sherry, I would avoid the fast food joints, you truly don’t know what is inside, what kind of ground meat that is etc. Writing this to you from the most honest place, no fear mongering or such. Consider
Best to you
If they don’t get your order right why do you go once a week? Surely there are other places to eat. You don’t sound too bright.
I might be in the minority here. But these employees who work at these places are the worst. Straight up rude, unhelpful, and dumb as shit. They have no business being in customer service in the first place. If these employees didn’t suck this would never be a thing.